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Exam CIS-ITSM topic 1 question 195 discussion

Actual exam question from ServiceNow's CIS-ITSM
Question #: 195
Topic #: 1
[All CIS-ITSM Questions]

Which is the process responsible for delivering items that have been ordered from a Service Catalog?

  • A. Service Catalog Management
  • B. Catalog Workflows
  • C. Catalog Fulfillment
  • D. Catalog Item Design
  • E. Request Management
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Alex_Lima84 at April 24, 2024, 7:32 p.m.

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Manny1218
1 month, 3 weeks ago
Selected Answer: C
The Request Management Lifecycle: 1. Submission 2. Approval 3. Fulfilment 4. Closure Answer is C
upvoted 1 times
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Vesse
5 months, 1 week ago
I believe it is E = Request Management As per the ITSM Implementation book - after placing an order the request management process begins.
upvoted 1 times
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c32c7b8
5 months, 3 weeks ago
Selected Answer: C
servicenow documentation for Service Catalog request fulfillment: When a user orders a catalog item, a request is created that follows a fulfillment process. A fulfillment process defines the steps to request approval, assign fulfillment tasks, and fulfill requests. Flow Designer flows, workflows, or execution plans are used to define fulfillment processes.
upvoted 1 times
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Alex_Lima84
6 months, 3 weeks ago
Selected Answer: C
The correct name is Service Catalog Request Fulfillment. So I think C is the closest.
upvoted 1 times
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