Step-based fulfillment in Catalog Builder allows you to define the sequence of tasks and approvals that need to be completed when a catalog item is requested. So, you can define approvals and tasks as part of the fulfillment process.
IT Service Management (ITSM) Implementation - Vancouver page 184
By default, there are three types:
* Task
* Custom Approval
* Manager Approval
I believe the correct answer is A and D.
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therum
3 months, 2 weeks agoAlex_Lima84
4 months ago