ExamTopics Logo
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-CSM All Questions

View all questions & answers for the CIS-CSM exam
Go to Exam

Exam CIS-CSM topic 1 question 228 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 228
Topic #: 1
[All CIS-CSM Questions]

What is the purpose of the Guided Decisions capability?

  • A. Provide agents with an escalation guide
  • B. Dynamically assist agents through account management
  • C. Dynamically help agents to resolve complex cases
  • D. Provide agents with a knowledge guide
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by Snowbytes at April 18, 2024, 8:01 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
netvision_g
3 months, 3 weeks ago
Selected Answer: C
Dynamically help agents to resolve complex cases
upvoted 2 times
...
snmaster
3 months, 3 weeks ago
Selected Answer: C
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/guided-decisions.html
upvoted 2 times
...
Snowbytes
4 months, 1 week ago
Selected Answer: A
Contributor role is the correct answer
upvoted 2 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago