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Exam CIS-CSM topic 1 question 228 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 228
Topic #: 1
[All CIS-CSM Questions]

What is the purpose of the Guided Decisions capability?

  • A. Provide agents with an escalation guide
  • B. Dynamically assist agents through account management
  • C. Dynamically help agents to resolve complex cases
  • D. Provide agents with a knowledge guide
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Suggested Answer: C 🗳️
by Snowbytes at April 18, 2024, 8:01 a.m.

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Chosen Answer:
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netvision_g
6 months, 2 weeks ago
Selected Answer: C
Dynamically help agents to resolve complex cases
upvoted 2 times
...
snmaster
6 months, 2 weeks ago
Selected Answer: C
https://docs.servicenow.com/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/guided-decisions.html
upvoted 2 times
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Snowbytes
7 months ago
Selected Answer: A
Contributor role is the correct answer
upvoted 2 times
...

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