Exam CIS-CSM topic 1 question 236 discussion

Since a rule (B/conditions) is not a workflow, I am choosing C.

https://www.servicenow.com/docs/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/administer-case-account-escalation.html

Escalation templates An escalation template determines how an escalation request is processed by defining the following information: The type of escalation (case or account) If approval is required: If no, the escalation request is automatically approved. If yes, provide the approver list required by the default approval workflow or provide a different approval workflow. The escalation watch list. Users added to the watch list receive email notifications when an escalation record is updated. Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/administer-case-account-escalation.html

C is the correct answer