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Exam CIS-CSM topic 1 question 138 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 138
Topic #: 1
[All CIS-CSM Questions]

To which entities can Special Handling Notes be applied out of the box?

  • A. Consumer
  • B. Entitlement
  • C. Sold Product
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Suggested Answer: A 🗳️
by ccca3bc at April 16, 2024, 9:19 p.m.

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Apperpro
2 weeks, 3 days ago
Selected Answer: B
Special handling notes are used to bring important information to an agent’ attention. - Entitlement change - VIP Account & Customer - Urgent Issue - Product recall Alert Source: E-book
upvoted 1 times
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Faizan94
5 months, 2 weeks ago
Tested in PDI you can create for Products as a condition on cases
upvoted 1 times
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ccca3bc
9 months, 1 week ago
There should be a 4th option. Consumer is not correct
upvoted 3 times
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ccca3bc
9 months, 1 week ago
Special Handling Notes can apply to any of the following entities, based on specific attributes: Case, Account, Contact, Product Model, Asset
upvoted 1 times
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C (25%)
B (20%)
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