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Exam CIS-SAM topic 3 question 84 discussion

Actual exam question from ServiceNow's CIS-SAM
Question #: 84
Topic #: 3
[All CIS-SAM Questions]

When importing entitlements, a record generates the error, “Publisher Part Number not found”. However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?

  • A. Create Entitlement
  • B. Delete
  • C. Create Part Number
  • D. Reject
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by BecciDay at March 31, 2024, 4:21 p.m.

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BecciDay
7 months, 3 weeks ago
C Correct Answer per page 77 of SAM Fundamentals. When a PPN is not found a customer can add a PPN to the library or specify the software model so that the software entitlement can be created.
upvoted 1 times
JackAllen
7 months, 1 week ago
B should be answer : A customer can add PPN to the library and create entitlement OR Delete record if it is not needed. therefore in this scenario B
upvoted 1 times
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