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Exam CAS-PA topic 1 question 75 discussion

Actual exam question from ServiceNow's CAS-PA
Question #: 75
Topic #: 1
[All CAS-PA Questions]

Consider the following configurations and requirements:
• You plan to set up an Indicator, Average Assignment Duration, to trend the duration of time Resolved Incidents are assigned to Assignment Groups.
• There is an existing metric called Assignment Group which already tracks the duration of time an Incident is assigned to different Assignment Groups.

How would you configure the Indicator Source for the Average Assignment Duration Indicator?

  • A. Facts table: Incident Metric | Conditions: Resolved on Today AND Definition is Assignment Group
  • B. Facts table: Incident | Conditions: Resolved on Today AND Value is Assignment Group
  • C. Facts table: Incident | Conditions: Resolved on Today AND Definition is Assignment Group
  • D. Facts table: Incident Metric | Conditions: Resolved on Today AND Value is Assignment Group
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Suggested Answer: A 🗳️

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b3de868
7 months, 3 weeks ago
For the configuration of the Indicator Source for the Average Assignment Duration Indicator, considering you want to trend the duration that Resolved Incidents are assigned to Assignment Groups and there is an existing metric tracking this duration, you would configure the Indicator Source as: A. Facts table: Incident Metric | Conditions: Resolved is Today AND Definition is Assignment Group This configuration uses the 'Incident Metric' facts table which likely stores the metrics related to incidents, including the duration incidents are assigned to groups. The conditions ensure that only metrics for incidents resolved today are included and that the metrics correspond to the Assignment Group duration.
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