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Exam CAS-PA topic 1 question 60 discussion

Actual exam question from ServiceNow's CAS-PA
Question #: 60
Topic #: 1
[All CAS-PA Questions]

Which of these Indicators should NOT be included in a Historical Collection? (Choose two.)

  • A. Average age of open incidents
  • B. Number of new incidents
  • C. Number of incidents not updated in the last 5 days
  • D. Number of incidents with no assignment group
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Suggested Answer: AC 🗳️

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b3de868
7 months, 3 weeks ago
The indicators that should NOT be included in a Historical Collection are those whose values are likely to change based on the current date or other variables that are not fixed in time. Based on the options provided: A. Average age of open incidents - This indicator's value is dependent on the current date and will change as time progresses, making historical collection inaccurate. C. Number of incidents not updated in the last 5 days - This is a time-sensitive indicator where the set of incidents meeting this criterion will vary from day to day. Both of these indicators rely on a dynamic condition that changes daily, which means their historical data would not be accurate if collected at a later date.
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