A - Age is just a number and can therefore be added and calulated from Created and Opened fields as per course materials PA Fundamentals - Data Collection
B - Just a number of tickets, no associated breakdowns
C* - Update within 5d intervals would definitely be obscured in a long term time frame
D* - Risk of re-assignments in a long term time frame
The indicators that should NOT be included in a Historical Collection are those whose values are likely to change based on the current date or other variables that are not fixed in time. Based on the options provided:
A. Average age of open incidents - This indicator's value is dependent on the current date and will change as time progresses, making historical collection inaccurate.
C. Number of incidents not updated in the last 5 days - This is a time-sensitive indicator where the set of incidents meeting this criterion will vary from day to day.
Both of these indicators rely on a dynamic condition that changes daily, which means their historical data would not be accurate if collected at a later date.
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PawelK81
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