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Exam CAS-PA topic 1 question 55 discussion

Actual exam question from ServiceNow's CAS-PA
Question #: 55
Topic #: 1
[All CAS-PA Questions]

Select the syntactically INCORRECT formula, assuming that all Indicators names are valid.

  • A. ((Number of new critical incidents)) / ((Number of new incidents)) * 100
  • B. 100 - ((([[Average resolution time of resolved incidents]] - 17.5) / 17.5) * 100)
  • C. if ([[Number of resolved incidents]] == 0) {0} else ([[Number of resolved incidents]])
  • D. [[Number of new incidents]] / {{Number of new incidents}} * 100
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Suggested Answer: A 🗳️

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NGomesGW
6 months, 2 weeks ago
Selected Answer: A
Given answer is correct. Accordingly to the documentation (https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/performance-analytics/concept/c_ExcludingBreakdownsFromFormulas.html) it is possible to use curly brackets, which will not follow breakdowns for the whole formula indicator. Example given on docs: 'You can still specify a breakdown and element for a contributing indicator that does not follow breakdowns for the whole formula indicator. Consider the formula [[Incidents]] / {{Customers > importance = high}}. In this example, the formula denominator is always broken down to include only the high-importance customers. Any breakdown applied to the formula indicator, such as the region breakdown, does not apply to the Customers indicator.'
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b3de868
7 months, 3 weeks ago
The syntactically incorrect formula, given that all indicator names are valid, is: D. [[Number of new incidents]] / {{Number of new incidents}} * 100 The use of double curly braces {{}} is incorrect syntax for referencing indicators or constants in Performance Analytics formulas. Indicators should be referenced with double square brackets [[]], and constants don't typically require any special brackets in this context.
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