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Exam CAS-PA topic 1 question 41 discussion

Actual exam question from ServiceNow's CAS-PA
Question #: 41
Topic #: 1
[All CAS-PA Questions]

Consider this scenario:
1. You are working with a default ServiceNow instance.
2. You need to configure a Breakdown source and a Breakdown for the Close code field in order to analyze incident data by Close codes.

Which of the following is the correct Facts table to use in the Breakdown source for Close code?

  • A. Close Code [sys_close_code]
  • B. Choice [sys_choice]
  • C. Incident [incident]
  • D. Task [task]
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

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Shdwklown
2 months, 2 weeks ago
The provided answer, B, is correct here per the documentation: Always use a facts table with a field that has a unique value for every record, usually Sys ID. For example, the Incident.Category breakdown source takes its elements from the Choice table. The elements are identified by the Sys ID field. The breakdown source filters the choices to those that are on the Incident table, in English, and not inactive. Tip: As in this example, if you use Choice [sys_choice] for the facts table, put conditions on the Table, Element, and Language fields. Also filter out Inactive records. https://docs.servicenow.com/bundle/xanadu-now-intelligence/page/use/performance-analytics/task/t_DefiningABreakdownSource.html
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b3de868
7 months, 3 weeks ago
Considering the scenario where you need to configure a Breakdown source and a Breakdown for the Close code field to analyze incident data by Close codes, you should use: C. Incident [incident] This is the correct Facts table to use in the Breakdown source for Close code because the Close code field is an attribute of the Incident table within the ServiceNow instance. The Incident table contains all the incident records, and if you are breaking down by Close code, you would reference the Incident table to access the Close code field.
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