To show only the 1 - Critical incidents to ITIL users viewing the dashboard, the required Breakdown Source security configuration should ensure that only the critical incidents are included, and all others are excluded. The correct configuration is:
C. Security type: Whitelist / Roles: itil / Elements: 1 - Critical
This configuration specifies that only ITIL users can view the critical incidents, and it is set to whitelist mode, which means only the selected elements (in this case, Critical) are visible to users with the specified role.
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7 months, 3 weeks ago