Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
exam questions

Exam CSA All Questions

View all questions & answers for the CSA exam

Exam CSA topic 1 question 309 discussion

Actual exam question from ServiceNow's CSA
Question #: 309
Topic #: 1
[All CSA Questions]

Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?

  • A. Agent Assist
  • B. Virtual Agent
  • C. Now Messenger
  • D. Instance Chat
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
johnye
1 day, 4 hours ago
Agent Assist - Isn't a conversational platform. Virtual Agent - is a conversational platform that helps users obtain information, make decisions, and perform common work tasks within a messaging interface. This includes information stored in the Knowledge Base, Service Catalog, and more. Answer is B.
upvoted 1 times
...
ee7bb78
2 weeks, 2 days ago
Can anyone please confirm if the answer is A or B?
upvoted 1 times
...
BrooksieOwl
8 months ago
This is a duplicate of Q174, however, I think Q174 community vote is wrong and it is in fact Virtual Agent.
upvoted 2 times
oneboringsome
4 months, 2 weeks ago
Hey how sure are you about the answer? Some say it's agent assist. I'm confused
upvoted 1 times
...
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
Loading ...