Exam CIS-FSM topic 1 question 38 discussion

If route of all tasks cannot satisfy time constraints or an agents’ schedule, a smaller set of tasks is calculated, and the un-routed tasks are reset to pending dispatch state. If a task cannot be optimized because the task location is impractical or missing or if the task window cannot be scheduled, the system displays a message with a reason that the task could not be routed. It then returns the task to the pending dispatch state. The sn_fsm_disp_wrkspc.enable_optimize_route system property must be enabled to see the optimize route option in dispatcher workspace. Source : FSM ebook - (p.182)