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Exam CIS-FSM topic 1 question 65 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 65
Topic #: 1
[All CIS-FSM Questions]

What scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically enhances the routes for those tasks?

  • A. Calc Estimated Duration Assigned to
  • B. Process Dynamic Scheduling Auto Assignment
  • C. Show Auto Route
  • D. Optimize Task Routing
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Suggested Answer: D 🗳️
by GGIRARD at Jan. 29, 2024, 10:24 a.m.

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GGIRARD
9 months ago
Selected Answer: D
The Optimize Task Routing scheduled job is inactive by default. When you set the active field for this scheduled job to true, the job runs every day at 3:00 am system time. An organization may want to vary this by time zone or call it every hour (for work performed in busy cities). The scheduled job considers the tasks assigned to or accepted by agents on the current date and automatically optimizes the routes for those tasks. Source : FSM ebook - (p.182)
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