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Exam CIS-FSM topic 1 question 35 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 35
Topic #: 1
[All CIS-FSM Questions]

Enabling the Use dispatch queue option in the field service assignment configuration allows dispatchers to?

  • A. Use agent or task scheduling
  • B. Use the dispatch queue for manual assignment of tasks
  • C. Assign tasks based on assignment group coverage areas
  • D. Auto-select agents for tasks based on skill
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Suggested Answer: B 🗳️
by GGIRARD at Jan. 29, 2024, 9:23 a.m.

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GGIRARD
9 months ago
Selected Answer: B
Use dispatch queue enables use of the dispatch group for manual assignment. Use dispatch queue depends on a task-driven process lifecycle. Enable state flows must be turned on when enabling auto-selection of agents and considers time zone for tasks and enables priority assignment. Source : FSM ebook - (p.93)
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