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Exam CIS-FSM topic 1 question 29 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 29
Topic #: 1
[All CIS-FSM Questions]

Where can dispatchers view the location history of field agents to track and review their activities over a historical period?

  • A. Agent Location History Map
  • B. Territory Management
  • C. Dispatch Map
  • D. My Dispatch Queue
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Suggested Answer: A 🗳️
by GGIRARD at Jan. 29, 2024, 9 a.m.

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GGIRARD
9 months ago
Selected Answer: A
View the location history map of field service agents to track and review their activities over a historical period. Before you begin Role required: wm_dispatcher, wm_manager, wm_admin, or admin https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/field-service-management/task/view_agent_location_history_map.html Note: Agent tracking features are available with the Field Service Management - Customer Experience plugin, which requires the Customer Service with Field Service Management and Notify - Twilio Direct Driver plugins. Twilio or other service provider with Notify needs to be configured. source : FSM ebook - (p.297)
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