Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
Email and SMS notifications features are available with the Field Service Management - Customer Experience plugin, which requires Customer Service with Field Service Management and Notify - Twilio Direct Driver plugins. To use SMS notifications, Twilio or other service provider with Notify needs to be configured.
The following email notifications are sent by default. Review each with your stakeholders and make any necessary changes, or create new notifications.
Agent starts travel
Work order Task is Created
Work Order Task is Assigned
Work Order Task is Reassigned
Work Order Task is Rescheduled
Work Order Task is Cancelled
Work Order Task is Completed
Work Order Task Assigned to External (only if the Contractor Management plugin is activated)
Source : FSM ebook - [Customer Notification - (p.300)]
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GGIRARD
9 months ago