Improves the customer experience by enabling related parties to track and collaborate on cases
Improves operational efficiency by enabling customers to track cases for products and services
Increases automation by automatically granting access to cases based on access to sold product
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
"security" wording is different, but concept the same
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/customer-access-mgmt.html
upvoted 2 times
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
netvision_g
8 months, 3 weeks agoCLowe
11 months, 2 weeks ago