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Exam CIS-CSM topic 1 question 218 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 218
Topic #: 1
[All CIS-CSM Questions]

To which recipient types can targeted communications (publications) be sent? (Choose two.)

  • A. Outsourced Service Providers
  • B. Contacts
  • C. Internal users
  • D. Households
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Suggested Answer: BC 🗳️

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netvision_g
8 months, 3 weeks ago
Selected Answer: BC
Create recipients lists for active publications. The list of recipients for an article can include internal users, accounts, contacts, and consumers. When an article is published, the recipients on this list can view the article on the Customer or Consumer Service Portal. Recipients can also receive optional email notifications.
upvoted 1 times
netvision_g
8 months, 2 weeks ago
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/targeted-comm-dynamic-list.html
upvoted 1 times
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autocloudy
1 year ago
BC is correct
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: BC
BC is Correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/c_TargetedCommunications.html
upvoted 1 times
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