Interactions provide a centralized location for all communication channels in the platform. Each interaction represents a request for assistance through a given channel, for example, a call or a chat.
Source: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/interaction/concept/interaction-management.html
D is correct.
https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/interaction/concept/interaction-management.html#:~:text=Interactions%20provide%20a%20centralized%20location,a%20call%20or%20a%20chat.
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