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Exam CIS-CSM topic 1 question 189 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 189
Topic #: 1
[All CIS-CSM Questions]

After installing the Performance Analytics Content Pack for Customer Service, which job must be run to retrieve daily case data from previous months?

  • A. Customer Service Historic Data Collection
  • B. Customer Service Initial Data Collection
  • C. Customer Service Daily Data Collection
  • D. Customer Service Case Data Collection
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Suggested Answer: A 🗳️

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netvision_g
8 months, 3 weeks ago
Selected Answer: A
About this task Performance Analytics regularly collects scores from your data on an ongoing basis. When you first set up Performance Analytics for an application, or when you create new indicators or indicator sources, run historical data collection to collect scores on your existing data. Historical data collection enables you to analyze data that existed prior to setting up Performance Analytics. https://docs.servicenow.com/bundle/washingtondc-now-intelligence/page/use/performance-analytics/task/t_RunHistoricalDataCollection.html
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: A
A is correct i believe. https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/performance-analytics/task/t_RunHistoricalDataCollection.html
upvoted 3 times
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