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Exam CIS-CSM topic 1 question 207 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 207
Topic #: 1
[All CIS-CSM Questions]

What is the most efficient way to get cases to be dosed automatically after a few days?

  • A. Set the property glide.auto.close.cases resolved to true
  • B. Create a workflow associated with cases with a timer that changes the state after a few days
  • C. Create a Scheduled job that looks at the resolved_at date
  • D. Activate the Auto Close Resolved Cases flow
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Suggested Answer: D 🗳️
by sephereth at Oct. 17, 2023, 12:03 a.m.

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netvision_g
7 months, 1 week ago
Selected Answer: D
Answer: D. Activate the Auto Close Resolved Cases flow
upvoted 1 times
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sephereth
1 year, 1 month ago
Selected Answer: D
Answer: D. Activate the Auto Close Resolved Cases flow Explanation: Auto Close Resolved Cases Flow Designer flow closes the case, however, "This flow is not active by default." source: https://docs.servicenow.com/en-US/bundle/tokyo-customer-service-management/page/product/customer-service-management/concept/auto-close-customer-service-case.html
upvoted 2 times
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