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Exam CIS-CSM topic 1 question 177 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 177
Topic #: 1
[All CIS-CSM Questions]

When are child cases updated from the parent case?

  • A. Clicking on the Child Sync UI
  • B. Scheduled Job
  • C. Automatically upon update of parent
  • D. When the Sync scheduled job runs
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Suggested Answer: C 🗳️
by sephereth at Oct. 16, 2023, 11:23 p.m.

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netvision_g
8 months, 2 weeks ago
Selected Answer: C
https://docs.servicenow.com/bundle/washingtondc-employee-service-management/page/product/workplace-case-mgmt/task/group-similar-workplace-cases.html
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sephereth
1 year ago
Selected Answer: C
Answer: C. Automatically upon update of parent Explanation: "enter information about the major case. This information is added as additional comments to each of the newly created child cases. " Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/create-child-cases-for-major-case.html
upvoted 2 times
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