here we are talking about opening a case from interaction, so when a customer has a question or issue, it can be resolved within the interaction, but if there is an internal problem, that would require followup support, which means creating a case (and may be incident/problem out of it)
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BladeRBG
1 day, 6 hours agonetvision_g
2 months agoNokoNice
9 months, 1 week ago