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Exam CIS-CSM topic 1 question 54 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 54
Topic #: 1
[All CIS-CSM Questions]

What criteria can be used to determine when a new inbound case should be opened?

  • A. When a new customer is created
  • B. When an internal problem occurs
  • C. When a customer has a question or issue to resolve
  • D. When we have new marketing material for a customer
Show Suggested Answer Hide Answer
Suggested Answer: C 🗳️
by NokoNice at Oct. 16, 2023, 5:50 p.m.

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netvision_g
5 months, 4 weeks ago
Selected Answer: C
C is correct
upvoted 1 times
...
NokoNice
1 year, 1 month ago
Selected Answer: C
C is correct
upvoted 2 times
...

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C (25%)
B (20%)
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