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Exam CIS-CSM topic 1 question 52 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 52
Topic #: 1
[All CIS-CSM Questions]

Read the use case below to determine if the customer service relationship is B2B or B2C.
Mary Contrary experiences a power outage and call the electrical company. The agent determines the outage is local to the customer and scheduled a technician to Mary’s house.

  • A. B2C
  • B. B2B
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Suggested Answer: A 🗳️
by NokoNice at Oct. 16, 2023, 5:37 p.m.

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NokoNice
4 months, 2 weeks ago
Selected Answer: A
A is correct. B2C customer service relationships are typically characterized by the following: The customer is an individual consumer. The customer is typically purchasing a product or service for personal use. The customer is typically dealing directly with a business representative, such as a sales associate, customer service agent, or technician.
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