Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
A.
Assist customers with questions, issues and problems
Customer service agent
[sn_customerservice_agent]
An agent who assists customers and partners with questions, issues, and problems. This user creates cases, views and edits cases, and works with customers and subject matter experts to resolve cases.
A customer service agent typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups.
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
ABCD I believe is correct.
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
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