A blue indicator highlights cases that need attention, such as cases that have been updated by customers or internal users and are waiting for input or review. In CSM Agent Workspace, cases that need attention also use a blue field highlight.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/customer-service-case-action-status.html
A is correct.
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/customer-service-case-action-status.html#:~:text=Visual%20indicators%20in%20the%20Action,waiting%20for%20input%20or%20review.
upvoted 2 times
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8 months, 2 weeks agoNokoNice
1 year ago