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Exam CIS-CSM topic 1 question 208 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 208
Topic #: 1
[All CIS-CSM Questions]

Which roles can specify both skills and mandatory skills for cases and tasks? (Choose two.)

  • A. Customer service manager (sn_customerservice_manager)
  • B. Customer service agent (sn_customerservice_agent)
  • C. Customer administrator (sn_customerservice.customer_admin)
  • D. Partner (sn_customerservice.partner)
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Suggested Answer: AB 🗳️
by NokoNice at Oct. 16, 2023, 5:30 a.m.

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netvision_g
9 months ago
Selected Answer: AB
Field service dispatchers (wm_dispatcher), field service technicians (wm_agent), customer service managers (sn_customerservice_manager), and customer service agents (sn_customerservice_agent) can specify both skills and mandatory skills for cases and tasks. Source: https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/mandatory-skills.html
upvoted 1 times
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CLowe
10 months, 3 weeks ago
Selected Answer: AB
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/mandatory-skills.html
upvoted 2 times
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NokoNice
1 year ago
Selected Answer: AB
AB is Correct. https://docs.servicenow.com/bundle/sandiego-field-service-management/page/product/customer-service-management/concept/mandatory-skills_1.html
upvoted 2 times
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