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Exam CIS-CSM topic 1 question 204 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 204
Topic #: 1
[All CIS-CSM Questions]

What are benefits of me Conversation History feature? (Choose two.)

  • A. Shorter calls for agents by reducing the time to search for information
  • B. A customized admin chat toolbar with emojis for agents to use in chat messages
  • C. Improved customer satisfaction as agents can respond to and resolve customer issues faster
  • D. Better language management by flagging key words and alerting chat managers when agents use one or more of those words
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Suggested Answer: AC 🗳️
by NokoNice at Oct. 16, 2023, 1:17 a.m.

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netvision_g
4 months, 3 weeks ago
Selected Answer: AC
AC is Correct.
upvoted 1 times
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NokoNice
10 months, 2 weeks ago
Selected Answer: AC
AC is Correct. https://docs.servicenow.com/en-US/bundle/vancouver-servicenow-platform/page/administer/conversational-interfaces/task/ac-configure-conversation-history.html#:~:text=Conversation%20history%20provides%20the%20capability,tabs%20and%20reviewing%20the%20transcripts.
upvoted 2 times
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