The first step in creating a case type is to create a table for the case type that extends the Case table (sn_customerservice_case).
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/configure-csm-case-types.html
A is correct.
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/configure-csm-case-types.html#:~:text=The%20first%20step%20in%20creating,a%20scope%20other%20than%20global.
upvoted 2 times
...
Log in to ExamTopics
Sign in:
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.
Upvoting a comment with a selected answer will also increase the vote count towards that answer by one.
So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.
netvision_g
9 months, 1 week agoNokoNice
1 year, 1 month ago