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Exam CIS-CSM topic 1 question 195 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 195
Topic #: 1
[All CIS-CSM Questions]

A customer service manager would like to limit the reading and creation of knowledge articles within a specific Knowledge Base to the Customer Support group only. Which features should be used to accomplish this? (Choose two.)

  • A. Can Read user criteria
  • B. Whitelist all other groups from the Knowledge Base
  • C. Hide the Knowledge Base from the Knowledge Base Portal
  • D. Cannot Contribute user criteria
Show Suggested Answer Hide Answer
Suggested Answer: AD 🗳️
by NokoNice at Oct. 16, 2023, 12:09 a.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: AD
- Can Read: Users can read knowledge articles in the knowledge base. - Cannot Contribute: Users can't create, modify, retire, or read knowledge articles in the knowledge base. https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/task/t_SelectUserCriteria.html
upvoted 1 times
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kkrushkov
9 months, 2 weeks ago
Cannot be A since we want to limit the reading. I think it is CD.
upvoted 1 times
kkrushkov
9 months, 2 weeks ago
It could be A if we remove the Customer Support group from the Can Read User Criteria.
upvoted 1 times
...
...
NokoNice
1 year, 1 month ago
Selected Answer: AD
AD is Correct
upvoted 2 times
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