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Exam CIS-CSM topic 1 question 194 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 194
Topic #: 1
[All CIS-CSM Questions]

What are Special Handling Notes used for?

  • A. Bring important information about individual records to an agent's attention
  • B. For agents to view articles an attach them to a case
  • C. To ensure customers get the service they are entitled to receive
  • D. Help agents identify in which time zone a contact is located
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Suggested Answer: A 🗳️
by NokoNice at Oct. 16, 2023, 12:01 a.m.

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netvision_g
9 months, 1 week ago
Selected Answer: A
Use the Special Handling Notes application to create notes that bring important information about individual records to the user's attention. Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/c_OnScreenAlerts.html
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: A
A is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/configure-special-handling-notes.html#:~:text=Use%20special%20handling%20notes%20to,information%20to%20an%20agent's%20attention.&text=Configure%20the%20desired%20entity%20tables,list%20or%20pop%2Dup%20window.
upvoted 2 times
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