Note: The Resolution Code and Resolution notes must be entered in the Resolution Information tab.
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_CustomerServiceCaseStates.html
https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-management/task/resolve-and-close-an-incident.html
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8 months, 3 weeks agoNokoNice
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