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Exam CIS-CSM topic 1 question 183 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 183
Topic #: 1
[All CIS-CSM Questions]

What is a limitation regarding synchronization between a case and its associated work order?

  • A. If information changes on the Case form it is not updated on the Work Order form
  • B. Updates on a case or work order will only synchronize after the work order is approved
  • C. When creating a work order from a case only the Account field on the work order form is filed in but not the Company field
  • D. The data copied over to the Work Order form when creating a work order from a case cannot be configured or customized
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Suggested Answer: A 🗳️
by NokoNice at Oct. 15, 2023, 2:53 p.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: A
Known limitations There is no synchronization between the Work Order form and the associated Case form. If information changes on the Case form, it does not get updated on the Work Order form. https://docs.servicenow.com/bundle/washingtondc-field-service-management/page/product/field-service-management/concept/customer-service-integration.html
upvoted 1 times
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NokoNice
1 year, 1 month ago
Selected Answer: A
A is correct. There is no synchronization between the Work Order form and the associated Case form. If information changes on the Case form, it does not get updated on the Work Order form.
upvoted 1 times
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