Following upgrade to the New York release:
New case tasks use the CSTASK prefix.
Existing tasks, regardless of state, use the TASK prefix.
Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_CSCaseFormRelatedLists.html
C Is Correct.
Tasks that have been created for this case by the customer service agent or agent manager. When you create a task or change the state of a task, the information is recorded in the case Activity field.
When you create a case task, the system generates a task number with a prefix. Following upgrade to the New York release:
New case tasks use the CSTASK prefix.
Existing tasks, regardless of state, use the TASK prefix.
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8 months, 2 weeks agoNokoNice
1 year ago