ExamTopics Logo
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-CSM All Questions

View all questions & answers for the CIS-CSM exam
Go to Exam

Exam CIS-CSM topic 1 question 173 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 173
Topic #: 1
[All CIS-CSM Questions]

What does Major issue Management use to identify all other customers impacted by a major case?

  • A. Account lists
  • B. Customer Product lists
  • C. Notify lists
  • D. Recipient lists
Show Suggested Answer Hide Answer
Suggested Answer: D 🗳️
by NokoNice at Oct. 14, 2023, 5:50 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
netvision_g
8 months, 2 weeks ago
Selected Answer: D
https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/major-issue-recipient-lists.html
upvoted 1 times
...
NokoNice
1 year ago
Selected Answer: D
D is correct. Identify affected customers by creating a recipients list of accounts or consumers and attaching it to the major case. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/major-issue-management.html
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago