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Exam CIS-CSM topic 1 question 110 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 110
Topic #: 1
[All CIS-CSM Questions]

From which one of the following can an agent create a CSM Case:

  • A. Human Resource Application
  • B. Incident Management
  • C. Chat
  • D. Special Handling Note
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Suggested Answer: C 🗳️
by sephereth at Oct. 10, 2023, 11:07 p.m.

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NokoNice
4 months, 2 weeks ago
Selected Answer: C
C is correct
upvoted 2 times
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sephereth
4 months, 2 weeks ago
Selected Answer: C
Explanation: Anagent can create a CSM case from any of the following source: - A customer service portal - A customer service dashboard - A customer service record producer - A customer service email - A customer service chat1 Source: https://docs.servicenow.com/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/customer-service-case-types.html
upvoted 2 times
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C (25%)
B (20%)
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