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Exam CIS-CSM topic 1 question 65 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 65
Topic #: 1
[All CIS-CSM Questions]

What is the default value in the Channel field when a new case is opened by a customer in the Service Catalog, using the Customer Service Portal?

  • A. Web
  • B. Catalog
  • C. Portal
  • D. Virtual Agent
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Suggested Answer: A 🗳️
by NokoNice at Oct. 10, 2023, 7:51 p.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: A
E-book pág 10
upvoted 1 times
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NokoNice
1 year ago
Selected Answer: A
A is correct. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748236
upvoted 1 times
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