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Exam CIS-FSM topic 1 question 80 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 80
Topic #: 1
[All CIS-FSM Questions]

How do you prevent a task which has been rejected by an agent from being dynamically assigned to the same agent in the next 24 hours?

  • A. Configure custom assignment rules
  • B. Configure the rejected technician duration system property
  • C. Configure unassignment constraints for dynamic scheduling
  • D. Configure agent task rejection preferences
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Suggested Answer: B 🗳️
by Marmotta at Oct. 10, 2023, 8:48 a.m.

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cvazquez
2 months, 3 weeks ago
Selected Answer: B
Confirmed from Ebook. this is the property: work.management.rejected.technician.duration
upvoted 1 times
...
Marmotta
1 year ago
confirmed B
upvoted 1 times
...

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