If the customer rejects the proposed solution, move the case back to the Open state. If the customer rejected the proposed solution from the Customer or Consumer Service Portal, the state of the case automatically updates to Open.
Source: https://docs.servicenow.com/bundle/washingtondc-financial-services-operations/page/product/fso-payment-operations/task/propose-solution-inquiry-case.html#:~:text=If%20the%20customer%20rejects%20the,back%20to%20the%20Open%20state.
B is correct.
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/resolve-cases-consumer-portal.html#:~:text=Rejects%20the%20solution%20proposed%20by,state%20changes%20to%20Open%20state.
Rejects the solution proposed by the agent after entering the reason for rejecting the solution. The case state changes to Open state.
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/resolve-cases-consumer-portal.html
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