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Exam CIS-CSM topic 1 question 197 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 197
Topic #: 1
[All CIS-CSM Questions]

Which predefined conversations are available for Customer Service Virtual Agent? (Choose two.)

  • A. Create Contact
  • B. Check Case Status
  • C. Close Case
  • D. Get Help with an Order
  • E. Get Help with an Asset
Show Suggested Answer Hide Answer
Suggested Answer: BD 🗳️
by ftpuser at Oct. 7, 2023, 7:43 a.m.

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netvision_g
9 months, 1 week ago
Selected Answer: BD
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/concept/csm-virtual-agent-chatbot.html
upvoted 1 times
...
NokoNice
1 year, 1 month ago
Selected Answer: BD
BD is Correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-virtual-agent-chatbot.html
upvoted 2 times
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ftpuser
1 year, 1 month ago
Selected Answer: BD
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/concept/csm-virtual-agent-chatbot.html
upvoted 2 times
...

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