Procedure
Navigate to All > Customer Service > Flow Designer > Inbound Email Flows.
Select a default flow.
The available flows are:
Create case from email when a user sends a new email
Update a case when you use the reply option
https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/define-process-incoming-emails.html
-Create case from email when a user sends a new email
-Update a case when you use the reply option
https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/task/define-process-incoming-emails.html
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