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Exam CSA topic 1 question 99 discussion

Actual exam question from ServiceNow's CSA
Question #: 99
Topic #: 1
[All CSA Questions]

What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?

  • A. Task Escalation Clock
  • B. Service Level Agreements
  • C. Inactivity Monitor
  • D. Response Time Clock
  • E. Business Time Remaining
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by [deleted] at Sept. 30, 2023, 12:30 p.m.

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tim4896
8 months, 3 weeks ago
Selected Answer: B
B is correct
upvoted 1 times
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Joe15
11 months, 1 week ago
Selected Answer: B
Only SLAs can track metrics
upvoted 1 times
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Budzitsu
1 year, 1 month ago
Selected Answer: B
It's B: https://docs.servicenow.com/ja-JP/bundle/vancouver-application-development/page/administer/task-table/reference/r_ToolsForDrivingTasks.html : Service levels Service level agreements can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time.
upvoted 1 times
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[Removed]
1 year, 1 month ago
Selected Answer: C
Sorry.. I meant C
upvoted 1 times
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[Removed]
1 year, 1 month ago
Selected Answer: B
The correct answer imo is B. You can set an inactivity monitor that triggers an event for a task record when the task has been inactive for a certain amount of time. https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/time/task/t_SetAnInactivityMonitor.html
upvoted 1 times
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