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Exam CIS-FSM topic 1 question 25 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 25
Topic #: 1
[All CIS-FSM Questions]

What determines if a rejected task is dynamically assigned to the same agent in the next 24 hours or not?

  • A. A system properly
  • B. Unassignment constraints
  • C. Agent task rejection preferences
  • D. Multiple assignment rules
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Suggested Answer: A 🗳️

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GGIRARD
9 months ago
Selected Answer: A
Note: The rejected task is not dynamically scheduled to the same agent for the next 24 hours. This is controlled by the work.management.rejected.technician.duration system property. However, as an agent you can manually assign the work order task back to yourself or as a dispatcher you can assign it back to the same agent.
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alecks_
11 months, 2 weeks ago
A is correct, I checked the link from urvershi: "This is controlled by the work.management.rejected.technician.duration system property"
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urvershi
1 year, 1 month ago
Selected Answer: A
Correct answer is A. https://docs.servicenow.com/en-US/bundle/vancouver-field-service-management/page/product/planning-and-policy/task/t_AcceptOrRejectAWorkOrderTask.html
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