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Exam CIS-CSM topic 1 question 7 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 7
Topic #: 1
[All CIS-CSM Questions]

Predictive Intelligence improves Case management by:

  • A. Predicting what values should have gone into empty fields in historical records
  • B. Reducing the number of records needed to accurately predict a value
  • C. Replacing legacy routing rules
  • D. Predicting Case values without manual intervention
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Suggested Answer: D 🗳️
by NokoNice at Sept. 16, 2023, 6:59 p.m.

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netvision_g
8 months, 3 weeks ago
Selected Answer: D
E-book,
upvoted 2 times
...
netvision_g
9 months ago
Selected Answer: B
E-book,
upvoted 1 times
...
sephereth
1 year ago
Selected Answer: D
Answer: D. Predicting Case values without manual intervention Explanation: From either Agent Workspace or the platform interface, agents can use this feature when creating cases by providing the short description. Based on the information entered in the Short description field, the Predictive Intelligence feature predicts the category, priority, and assignment group, and routes the case to the correct queue. Source: https://docs.servicenow.com/bundle/utah-customer-service-management/page/product/customer-service-management/concept/agent-intelligence-case-mgmt.html
upvoted 4 times
...
NokoNice
1 year, 1 month ago
Selected Answer: D
D is correct
upvoted 3 times
...
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