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Exam CIS-CSM topic 1 question 20 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 20
Topic #: 1
[All CIS-CSM Questions]

What are some benefits that Knowledge Product Entitlement provide? (Choose three.)

  • A. Reduces call volume
  • B. Makes it easier for Agents to manage case volume
  • C. Allows access to Knowledge Articles that are related to products owned by a customer
  • D. Information about customer’s service contract
  • E. Focused product marketing
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Suggested Answer: ABC 🗳️
by NokoNice at Sept. 6, 2023, 5:41 p.m.

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mrcharli66
4 weeks, 1 day ago
Selected Answer: ABC
ABC are the right answers
upvoted 2 times
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NokoNice
3 months, 2 weeks ago
Selected Answer: ABC
ABC are the right answers
upvoted 4 times
...
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