Welcome to ExamTopics
ExamTopics Logo
- Expert Verified, Online, Free.
Mail Us[email protected]
Menu
Servicenow Discussions
exam questions

Exam CIS-CSM All Questions

View all questions & answers for the CIS-CSM exam
Go to Exam

Exam CIS-CSM topic 1 question 184 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 184
Topic #: 1
[All CIS-CSM Questions]

Which roles can propose a case as a Major Case candidate? (Choose three.)

  • A. Proxy contact (sn_customerservice.proxy_contact)
  • B. Customer case manager (sn_customerservice.customer_case_manager)
  • C. Customer service manager (sn_customerservice_manager)
  • D. Customer service agent (sn_customerservice_agent)
  • E. Major issue manager (sn_majorissue_mgt.major_issue_manager)
Show Suggested Answer Hide Answer
Suggested Answer: CDE 🗳️
by rotative at Aug. 11, 2023, 2:51 a.m.

Comments

Chosen Answer:
This is a voting comment (?) , you can switch to a simple comment.
Switch to a voting comment New
Submit Cancel
netvision_g
9 months, 1 week ago
Selected Answer: CDE
Users with the customer service agent role can propose an existing customer service case as a major case candidate. Before you begin Role required: sn_customerservice_agent, sn_customerservice.consumer_agent, sn_customerservice_manager, sn_majorissue_mgt.major_issue_manager Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/task/propose-major-case-candidate.html
upvoted 1 times
...
sephereth
1 year, 1 month ago
Selected Answer: CDE
Answer: C. Customer service manager (sn_customerservice_manager) D. Customer service agent (sn_customerservice_agent) E. Major issue manager (sn_majorissue_mgt.major_issue_manager) Explanation: Roles required are: - sn_customerservice_agent (d.) - sn_customerservice.consumer_agent - sn_customerservice_manager (c.) - sn_majorissue_mgt.major_issue_manager (e.) Source: https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/propose-major-case-candidate.htm
upvoted 2 times
...
NokoNice
1 year, 1 month ago
Selected Answer: CDE
CDE is Correct sn_customerservice_agent, sn_customerservice.consumer_agent, sn_customerservice_manager, sn_majorissue_mgt.major_issue_manager
upvoted 2 times
...
rotative
1 year, 3 months ago
Selected Answer: CDE
https://docs.servicenow.com/en-US/bundle/utah-customer-service-management/page/product/customer-service-management/task/propose-major-case-candidate.html
upvoted 3 times
...

Get IT Certification

Unlock free, top-quality video courses on ExamTopics with a simple registration. Elevate your learning journey with our expertly curated content. Register now to access a diverse range of educational resources designed for your success. Start learning today with ExamTopics!

Start Learning for free
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel