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Exam CIS-FSM topic 1 question 84 discussion

Actual exam question from ServiceNow's CIS-FSM
Question #: 84
Topic #: 1
[All CIS-FSM Questions]

If geolocation is not enabled, the agent’s starting position for a given day defaults to what?

  • A. The last task location for each field agent for a given day
  • B. The first task location for each field agent for a given day
  • C. The agent’s home office location
  • D. The geographic coordinates returned from the agent’s mobile device
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Suggested Answer: C 🗳️
by FM5 at Aug. 3, 2023, 3:01 p.m.

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FM5
8 months, 4 weeks ago
Selected Answer: C
Should be C. - The starting position for each agent is determined by the geographic coordinates returned from the agent's mobile device, assuming geolocation is enabled. If geolocation is not enabled, the starting position defaults to the agent's home office.
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