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Exam CIS-CSM topic 1 question 75 discussion

Actual exam question from ServiceNow's CIS-CSM
Question #: 75
Topic #: 1
[All CIS-CSM Questions]

What are the types of matching criteria for Customer Service? (Choose four.)

  • A. Matching Skills
  • B. Last Assigned
  • C. Certifications
  • D. Distance
  • E. Assigned Cases
  • F. Availability Today
  • G. Partner Hours
Show Suggested Answer Hide Answer
Suggested Answer: ABEF 🗳️
by sephereth at Aug. 1, 2023, 5:48 a.m.

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netvision_g
5 months, 4 weeks ago
Selected Answer: ABEF
ABEF is Correct
upvoted 1 times
...
NokoNice
1 year, 1 month ago
Selected Answer: ABEF
ABEF is Correct
upvoted 2 times
...
sephereth
1 year, 3 months ago
Selected Answer: ABEF
Answer: A. Matching Skills B. Last Assigned E. Assigned Cases F. Availability Today Explanation: matching criteria: - Availability Today - Matching Skills - Matching Skills - Mandatory Skills Support - Assigned Cases - Last Assigned Source: https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/concept/case-assignment-matching-criteria.html
upvoted 4 times
...

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