Exam CIS-CSM topic 1 question 69 discussion

Consumer [csm_consumer] Stores the consumer records. Consumer User [csm_consumer_user] Stores the consumer registration records that are created when the consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). Source: https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_TIWCustomerService.html

BC are correct. The consumer field within a case is looking at the consumer table, not the consumer users table. So that's why you don't see them. When a user completes the self-registration naturally, a record is created in both the sys_user table as a Consumer User (csm_consumer_user) AND...the consumer table (csm_consumer). They are kept in-sync via a business rule.

B and C are correct. Explanation: csm_consumer-user doesn't exists, csm_consumer_user is the correct table - csm_consumer_user table: Stores consumer registration records that are created when consumers complete the self-registration process from the Consumer Service Portal. This table extends the Users table (sys_user). - csm_consumer: Stores consumer records. Source: https://docs.servicenow.com/en-US/bundle/sandiego-customer-service-management/page/product/customer-service-management/reference/r_TIWCustomerService.html